Transcription and Cloud AI services are down or slow

Incident Report for Descript

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 12:43 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2021 - 11:22 PST

Identified

We have identified the problematic change and are working to roll back to a previously working version

Posted Nov 16, 2021 - 10:31 PST

Investigating

Transcription seems to be extremely slow, and Cloud AI features like Overdub, Roomtone, and Studio Sound are all not completing tasks. Engineers are investigating the issue

Posted Nov 16, 2021 - 10:14 PST

This incident affected: Transcription and Cloud AI.