Some features are degraded

Incident Report for Descript

Resolved

This incident has been resolved.

Posted Oct 20, 2021 - 11:35 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2021 - 11:34 PDT

Update

Folder organization has been restored from a backup. Projects that were moved between folders in the last several hours may have reverted to their prior location.

Posted Oct 20, 2021 - 10:46 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2021 - 10:45 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 20, 2021 - 10:23 PDT

Update

We are continuing to investigate this issue.

Posted Oct 20, 2021 - 09:20 PDT

Investigating

We are investigating a major bug in which folders have disappeared from user accounts. Projects appear to still be accessible, however

Posted Oct 20, 2021 - 09:19 PDT

This incident affected: Project and media sync.