White Glove transcription is having issues

Incident Report for Descript

Resolved

All affected transcriptions have been restarted successfully.

Posted Apr 12, 2022 - 17:43 PDT

Update

We have identified some jobs that are still pending. We are working on a fix to complete them. New white glove transcription jobs are being properly handled.

Posted Apr 12, 2022 - 10:25 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 12, 2022 - 10:14 PDT

Investigating

We are investigating an issue with White Glove transcription. Automatic transcription is not affected by this.

Posted Apr 12, 2022 - 09:30 PDT

This incident affected: Transcription.