Transcription delays

Incident Report for Descript

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 14:56 PDT

Update

We are continuing to monitor for any further issues. Transcription is operational, but some users are still experiencing delays.

Posted Sep 20, 2022 - 14:46 PDT

Update

The fix has improved the success rate of transcription, but there are still delays in the process. Our engineers are investigating and we’ll share another update as soon as we can.

Posted Sep 20, 2022 - 13:48 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2022 - 12:50 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 20, 2022 - 12:22 PDT

Investigating

Our transcription pipeline is having issues and transcription is failing for some users. Our engineers are investigating and we’ll share another update as soon as we can.

Posted Sep 20, 2022 - 12:11 PDT

This incident affected: Transcription.