Project edits are not saved properly and being lost

Incident Report for Descript

Resolved

This incident has been resolved.

Posted May 16, 2023 - 10:26 PDT

Update

We have additionally disabled a third-party integration that was affecting the sync performance of the app. We now believe the system to be back to full functionality, and we will continue to be monitoring the situation

Posted May 13, 2023 - 18:56 PDT

Monitoring

We have released several fixes to the app that will resolve data loss issues, as well as adding more reliability to the automatic backup system.

We are continuing to monitor systems and customer communication to ensure we have resolved all issues.

Posted May 12, 2023 - 17:29 PDT

Investigating

We have multiple reports of project edits not being saved and synced properly and subsequently being lost. We are currently investigating the issue and have bug fixes in progress.

Posted May 11, 2023 - 13:30 PDT

This incident affected: Project and media sync.