Payments Outage
Incident Report for Descript
Resolved
The incident has been resolved. Impacted customer accounts have been fixed and any relevant refunds are processed.
Posted Mar 14, 2023 - 11:06 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2023 - 12:21 PDT
Identified
An issue with new Creater/Pro accounts causing premature subscription termination has been identified. The fix is being rolled out and we are actively working to refund impacted customers. If there are any issues or concerns, please do not hesitate to contact support.
Posted Mar 13, 2023 - 10:54 PDT
This incident affected: Accounts.
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