Password reset emails are not sending

Incident Report for Descript

Resolved

This incident has been resolved.

Posted Jul 13, 2021 - 18:06 PDT

Monitoring

Password reset email sending has been restored to almost all users. A small number of users who have unsubscribed from marketing emails may continue to not receive password reset emails.

Posted Jul 13, 2021 - 17:40 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 13, 2021 - 17:27 PDT

Identified

Password reset emails are not currently sending to users. The underlying problem has been identified, and engineers are working on addressing the issue.

Posted Jul 13, 2021 - 17:13 PDT

This incident affected: Infrastructure (User Authentication).