Media file sync and project downloads are down

Incident Report for Descript

Resolved

This incident has been resolved.

Posted May 05, 2022 - 19:07 PDT

Update

A fix has been implemented and it is starting to roll out

Posted May 05, 2022 - 18:57 PDT

Monitoring

During security maintenance, an error caused an outage on the ability to sync files, save and upload projects, and open projects

Posted May 05, 2022 - 18:57 PDT

This incident affected: Project and media sync, Transcription, and Cloud AI.