{"page":{"id":"01J44XGC51TZX0DD1ATNKZ4RFM","name":"Descript","url":"https://status.descript.com/","updated_at":"2026-09-29T21:43:58Z"},"incidents":[{"id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","name":"Transcription jobs failing","status":"resolved","created_at":"2026-09-29T18:12:03Z","updated_at":"2026-09-29T21:43:58Z","resolved_at":"2026-09-29T19:05:52Z","impact":"major","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M3QHZQWVYXS3K249JZ9X8WYY","body":"This issue is now resolved.","created_at":"2026-09-29T21:43:58Z","display_at":"2026-09-29T21:43:58Z","incident_id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","status":"resolved","updated_at":"2026-09-29T21:43:58Z"},{"id":"01M3QBDH3FXQ7E7NB4XJE6AVPV","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-09-29T19:49:10Z","display_at":"2026-09-29T19:49:10Z","incident_id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","status":"monitoring","updated_at":"2026-09-29T19:49:10Z"},{"id":"01M3Q9ZSGVGN3GHXE6T5RDYZTY","body":"We have identified the underlying issue and are working to restore functionality.","created_at":"2026-09-29T19:24:11Z","display_at":"2026-09-29T19:24:11Z","incident_id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","status":"identified","updated_at":"2026-09-29T19:24:11Z"},{"id":"01M3Q8Y7TD5AE71W2F376CJMTK","body":"This issue is now resolved.","created_at":"2026-09-29T19:05:52Z","display_at":"2026-09-29T19:05:52Z","incident_id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","status":"resolved","updated_at":"2026-09-29T19:05:52Z"},{"id":"01M3Q7E93SH66YPGFGNY6ETECS","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-09-29T18:39:40Z","display_at":"2026-09-29T18:39:40Z","incident_id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","status":"monitoring","updated_at":"2026-09-29T18:39:40Z"},{"id":"01M3Q5VPNYCBTMDPPZ4207DRRE","body":"We have detected a problem with our transcription pipeline, and we are currently investigating. Currently, transcription jobs may be stuck or failing.","created_at":"2026-09-29T18:12:03Z","display_at":"2026-09-29T18:12:03Z","incident_id":"01M3Q5VPNYW3EB3YK8EVS5PVMS","status":"investigating","updated_at":"2026-09-29T18:12:03Z"}]},{"id":"01M2JT980DX50S8QN57XRNPJEN","name":"Issues with Project Sync","status":"resolved","created_at":"2026-09-15T15:17:04Z","updated_at":"2026-09-15T18:18:02Z","resolved_at":"2026-09-15T18:18:02Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M2K4MKK1GVEWKF0HJ7VJXR5S","body":"This issue is now resolved.","created_at":"2026-09-15T18:18:02Z","display_at":"2026-09-15T18:18:02Z","incident_id":"01M2JT980DX50S8QN57XRNPJEN","status":"resolved","updated_at":"2026-09-15T18:18:02Z"},{"id":"01M2K2N7BKC0QZ3AMVQ672Z3VJ","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-09-15T17:43:25Z","display_at":"2026-09-15T17:43:25Z","incident_id":"01M2JT980DX50S8QN57XRNPJEN","status":"monitoring","updated_at":"2026-09-15T17:43:25Z"},{"id":"01M2JVC9B4SZDZJJ2EGK1AAV04","body":"A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as \"merge error\" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress.\n\nFor a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the **Fix** button for the version that has the error message, then choosing the **Compare changes** button. ","created_at":"2026-09-15T15:36:12Z","display_at":"2026-09-15T15:36:12Z","incident_id":"01M2JT980DX50S8QN57XRNPJEN","status":"identified","updated_at":"2026-09-15T15:36:29Z"},{"id":"01M2JT980D3M5G5NPQFYN5Y8D9","body":"A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as \"merge error\" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress.\n\nFor a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the **Fix** button for the version that has the error message, then choosing the **Compare changes** button. ","created_at":"2026-09-15T15:17:04Z","display_at":"2026-09-15T15:17:04Z","incident_id":"01M2JT980DX50S8QN57XRNPJEN","status":"identified","updated_at":"2026-09-15T15:36:02Z"}]},{"id":"01M2G0K5CFGS6CMADWD7S825HC","name":"Rooms Recording Outage","status":"resolved","created_at":"2026-09-14T13:09:37Z","updated_at":"2026-09-14T13:45:19Z","resolved_at":"2026-09-14T13:45:19Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M2G2MGSENPXM8ENKBPV3P3TC","body":"This issue is now resolved.","created_at":"2026-09-14T13:45:19Z","display_at":"2026-09-14T13:45:19Z","incident_id":"01M2G0K5CFGS6CMADWD7S825HC","status":"resolved","updated_at":"2026-09-14T13:45:19Z"},{"id":"01M2G1MBJAEWFRY4QF4XTXF5D4","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-09-14T13:27:45Z","display_at":"2026-09-14T13:27:45Z","incident_id":"01M2G0K5CFGS6CMADWD7S825HC","status":"monitoring","updated_at":"2026-09-14T13:27:45Z"},{"id":"01M2G0K5CF01VD4ZRTX5D71NH9","body":"We have detected a problem and are investigating the underlying issue.","created_at":"2026-09-14T13:09:37Z","display_at":"2026-09-14T13:09:37Z","incident_id":"01M2G0K5CFGS6CMADWD7S825HC","status":"investigating","updated_at":"2026-09-14T13:09:37Z"}]},{"id":"01M26SNHZZEMVXKFCQ29AAR72M","name":"Underlord","status":"resolved","created_at":"2026-09-10T23:15:26Z","updated_at":"2026-09-11T15:22:51Z","resolved_at":"2026-09-11T15:22:51Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M28H0YKR07BN1DG22YTJY5EE","body":"This issue is now resolved.","created_at":"2026-09-11T15:22:51Z","display_at":"2026-09-11T15:22:51Z","incident_id":"01M26SNHZZEMVXKFCQ29AAR72M","status":"resolved","updated_at":"2026-09-11T15:22:51Z"},{"id":"01M26SNHZZ9BS582Q8T11DPP31","body":"Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord.\n\nFunctionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App Settings \u003e General), and retry the same prompt.","created_at":"2026-09-10T23:15:26Z","display_at":"2026-09-10T23:15:26Z","incident_id":"01M26SNHZZEMVXKFCQ29AAR72M","status":"monitoring","updated_at":"2026-09-10T23:15:26Z"}]},{"id":"01M26K069CZMPW642M10NATYG2","name":"Backend Workflow Outage","status":"resolved","created_at":"2026-09-10T21:18:54Z","updated_at":"2026-09-10T23:54:49Z","resolved_at":"2026-09-10T23:54:49Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M26VXNQA631XWKY0JP9KCD9D","body":"This issue is now resolved.","created_at":"2026-09-10T23:54:49Z","display_at":"2026-09-10T23:54:49Z","incident_id":"01M26K069CZMPW642M10NATYG2","status":"resolved","updated_at":"2026-09-10T23:54:49Z"},{"id":"01M26KEGE6323JCQ7KHH2CCR70","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-09-10T21:26:43Z","display_at":"2026-09-10T21:26:43Z","incident_id":"01M26K069CZMPW642M10NATYG2","status":"monitoring","updated_at":"2026-09-10T21:26:43Z"},{"id":"01M26K069CBHXM8EHTHGK2222C","body":"We have detected a problem with some of our backend workflows like transcription and we are investigating the underlying issue.","created_at":"2026-09-10T21:18:54Z","display_at":"2026-09-10T21:18:54Z","incident_id":"01M26K069CZMPW642M10NATYG2","status":"investigating","updated_at":"2026-09-10T21:18:54Z"}]},{"id":"01M1Q9WR974622M9NJQWQ9VS63","name":"Video playback freezing when exporting or publishing","status":"resolved","created_at":"2026-09-04T22:51:08Z","updated_at":"2026-09-04T23:37:41Z","resolved_at":"2026-09-04T23:37:41Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M1QCJ078JVZVWH68JCS9BW2Y","body":"This issue is now resolved.","created_at":"2026-09-04T23:37:41Z","display_at":"2026-09-04T23:37:41Z","incident_id":"01M1Q9WR974622M9NJQWQ9VS63","status":"resolved","updated_at":"2026-09-04T23:37:41Z"},{"id":"01M1Q9WR97JV2DVWJBSNKKWFTS","body":"We identified an issue causing video playback to freeze when exporting or publishing. Functionality is fully restored at this point, and we are monitoring to ensure the system continues to be operational. If you encountered this issue, please retry the export or publish, and it should work normally now.","created_at":"2026-09-04T22:51:08Z","display_at":"2026-09-04T22:51:08Z","incident_id":"01M1Q9WR974622M9NJQWQ9VS63","status":"monitoring","updated_at":"2026-09-04T22:51:08Z"}]},{"id":"01M1PB3DBE44V01R2AMXAZEPT5","name":"Some Transcription requests are failing","status":"resolved","created_at":"2026-09-04T13:53:00Z","updated_at":"2026-09-04T17:00:05Z","resolved_at":"2026-09-04T17:00:05Z","impact":"major","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M1PNSYZKWPECHMHESX989QB6","body":"This issue is now resolved.","created_at":"2026-09-04T17:00:05Z","display_at":"2026-09-04T17:00:05Z","incident_id":"01M1PB3DBE44V01R2AMXAZEPT5","status":"resolved","updated_at":"2026-09-04T17:00:05Z"},{"id":"01M1PC16EEXXHDRWACA1QVX8MW","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-09-04T14:09:16Z","display_at":"2026-09-04T14:09:16Z","incident_id":"01M1PB3DBE44V01R2AMXAZEPT5","status":"monitoring","updated_at":"2026-09-04T14:09:16Z"},{"id":"01M1PB3DBE9XGAMS6NB8Y095T4","body":"We have detected a problem and are investigating the underlying issue.","created_at":"2026-09-04T13:53:00Z","display_at":"2026-09-04T13:53:00Z","incident_id":"01M1PB3DBE44V01R2AMXAZEPT5","status":"investigating","updated_at":"2026-09-04T13:53:00Z"}]},{"id":"01M1N0NXRJ6AVF18YNRSZ5KG09","name":"Avatar generation is unavailable","status":"resolved","created_at":"2026-09-04T01:31:38Z","updated_at":"2026-09-04T05:17:51Z","resolved_at":"2026-09-04T05:17:15Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M1NDM4ECCYJ3BM5XTWSGSS6M","body":"This issue is now resolved.","created_at":"2026-09-04T05:17:51Z","display_at":"2026-09-04T05:17:51Z","incident_id":"01M1N0NXRJ6AVF18YNRSZ5KG09","status":"resolved","updated_at":"2026-09-04T05:17:51Z"},{"id":"01M1NDK0TXD35VVDFVT35KX30W","body":"This issue is now resolved.","created_at":"2026-09-04T05:17:15Z","display_at":"2026-09-04T05:17:15Z","incident_id":"01M1N0NXRJ6AVF18YNRSZ5KG09","status":"resolved","updated_at":"2026-09-04T05:17:15Z"},{"id":"01M1NBVM1519RN4F0J39ED86XQ","body":"Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.","created_at":"2026-09-04T04:46:59Z","display_at":"2026-09-04T04:46:59Z","incident_id":"01M1N0NXRJ6AVF18YNRSZ5KG09","status":"monitoring","updated_at":"2026-09-04T04:46:59Z"},{"id":"01M1N0NXRJCHR3Q5F2R1S90DB4","body":"Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.","created_at":"2026-09-04T01:31:38Z","display_at":"2026-09-04T01:31:38Z","incident_id":"01M1N0NXRJ6AVF18YNRSZ5KG09","status":"investigating","updated_at":"2026-09-04T01:31:38Z"}]},{"id":"01M0TJ33D016TKCTSDAWA3AYKY","name":"Share Page Outage","status":"resolved","created_at":"2026-08-24T18:56:26Z","updated_at":"2026-08-24T18:56:45Z","resolved_at":"2026-08-24T17:15:00Z","impact":"major","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M0TJ3P24TGYTA103Z9JYK68E","body":"This issue is now resolved.","created_at":"2026-08-24T18:56:45Z","display_at":"2026-08-24T17:15:00Z","incident_id":"01M0TJ33D016TKCTSDAWA3AYKY","status":"resolved","updated_at":"2026-08-24T18:57:17Z"},{"id":"01M0TJ33D0QCHCVGHAJCPW3WVE","body":"At 12:45pm, our engineers detected an issue with the Share Page. A fix has been implemented, and this issue is now resolved.","created_at":"2026-08-24T18:56:26Z","display_at":"2026-08-24T16:45:00Z","incident_id":"01M0TJ33D016TKCTSDAWA3AYKY","status":"monitoring","updated_at":"2026-08-24T18:56:36Z"}]},{"id":"01M0B32XQPSYPEEGVNHNMNQW9Q","name":"Help Center temporarily down","status":"resolved","created_at":"2026-08-18T18:45:35Z","updated_at":"2026-08-18T21:25:06Z","resolved_at":"2026-08-18T19:30:00Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M0BC702EWBP4MF48FEP6JMKP","body":"This issue is now resolved.","created_at":"2026-08-18T21:25:06Z","display_at":"2026-08-18T19:30:00Z","incident_id":"01M0B32XQPSYPEEGVNHNMNQW9Q","status":"resolved","updated_at":"2026-08-18T21:26:22Z"},{"id":"01M0B5CNF2HX1E4S3YFYMTVNBR","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again. ","created_at":"2026-08-18T19:25:51Z","display_at":"2026-08-18T19:25:51Z","incident_id":"01M0B32XQPSYPEEGVNHNMNQW9Q","status":"monitoring","updated_at":"2026-08-18T19:25:51Z"},{"id":"01M0B32XQPJA0SYMYYNZ06QVE8","body":"We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete. ","created_at":"2026-08-18T18:45:35Z","display_at":"2026-08-18T18:45:35Z","incident_id":"01M0B32XQPSYPEEGVNHNMNQW9Q","status":"investigating","updated_at":"2026-08-18T18:45:35Z"}]},{"id":"01M00XTD2ASSCZWHADC5AQ9P0D","name":"Audition + AAF Timeline export unavailable","status":"resolved","created_at":"2026-08-14T20:01:09Z","updated_at":"2026-08-14T21:17:56Z","resolved_at":"2026-08-14T21:17:56Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01M01270C2QS4ZWYF9BJ8H7KKX","body":"This issue is now resolved.","created_at":"2026-08-14T21:17:56Z","display_at":"2026-08-14T21:17:56Z","incident_id":"01M00XTD2ASSCZWHADC5AQ9P0D","status":"resolved","updated_at":"2026-08-14T21:17:56Z"},{"id":"01M00XTD2AEARY8TKA4G6CSQBB","body":"Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored.","created_at":"2026-08-14T20:01:09Z","display_at":"2026-08-14T20:01:09Z","incident_id":"01M00XTD2ASSCZWHADC5AQ9P0D","status":"investigating","updated_at":"2026-08-14T20:01:09Z"}]},{"id":"01KZ9PD3VW74S5YWSNRDZFQ93Q","name":"Rooms Outage","status":"resolved","created_at":"2026-08-05T19:29:01Z","updated_at":"2026-08-05T19:57:29Z","resolved_at":"2026-08-05T19:57:29Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KZ9R17R3D464E9SB07MSFVK7","body":"This issue is now resolved.","created_at":"2026-08-05T19:57:29Z","display_at":"2026-08-05T19:57:29Z","incident_id":"01KZ9PD3VW74S5YWSNRDZFQ93Q","status":"resolved","updated_at":"2026-08-05T19:57:29Z"},{"id":"01KZ9PK3EWBPCTR657QP3ZE3M6","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-08-05T19:32:18Z","display_at":"2026-08-05T19:32:18Z","incident_id":"01KZ9PD3VW74S5YWSNRDZFQ93Q","status":"monitoring","updated_at":"2026-08-05T19:32:18Z"},{"id":"01KZ9PD3VWEE67F0RMQ1HAE3X6","body":"We have detected a problem and are investigating the underlying issue.","created_at":"2026-08-05T19:29:01Z","display_at":"2026-08-05T19:29:01Z","incident_id":"01KZ9PD3VW74S5YWSNRDZFQ93Q","status":"investigating","updated_at":"2026-08-05T19:29:01Z"}]},{"id":"01KYJ70XZBEM4RJ2A3289GMEMG","name":"Issue with uploads to media library","status":"resolved","created_at":"2026-07-27T16:37:41Z","updated_at":"2026-07-27T16:54:22Z","resolved_at":"2026-07-27T16:54:22Z","impact":"major","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KYJ7ZEJH12RTKJ5NE4302X55","body":"This issue is now resolved.","created_at":"2026-07-27T16:54:22Z","display_at":"2026-07-27T16:54:22Z","incident_id":"01KYJ70XZBEM4RJ2A3289GMEMG","status":"resolved","updated_at":"2026-07-27T16:54:22Z"},{"id":"01KYJ7CGTQZGBG5F5EFA8BDHQG","body":"We have identified the underlying issue and are working to restore functionality.","created_at":"2026-07-27T16:44:01Z","display_at":"2026-07-27T16:44:01Z","incident_id":"01KYJ70XZBEM4RJ2A3289GMEMG","status":"identified","updated_at":"2026-07-27T16:44:01Z"},{"id":"01KYJ70XZB9YWHS4TPCBSERJ29","body":"We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.","created_at":"2026-07-27T16:37:42Z","display_at":"2026-07-27T16:37:41Z","incident_id":"01KYJ70XZBEM4RJ2A3289GMEMG","status":"investigating","updated_at":"2026-07-27T16:37:42Z"}]},{"id":"01KY65H10PQZ9M2WHKKYHJP5YY","name":"Video Regenerate failing for some users","status":"resolved","created_at":"2026-07-23T00:20:39Z","updated_at":"2026-07-23T02:47:26Z","resolved_at":"2026-07-23T02:47:26Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KY6DXTAAMZFH6SM5EKCJ6YE6","body":"This issue is now resolved.","created_at":"2026-07-23T02:47:26Z","display_at":"2026-07-23T02:47:26Z","incident_id":"01KY65H10PQZ9M2WHKKYHJP5YY","status":"resolved","updated_at":"2026-07-23T02:47:26Z"},{"id":"01KY6DF4KQHTAJCAN0NAT7JWSC","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-23T02:39:25Z","display_at":"2026-07-23T02:39:25Z","incident_id":"01KY65H10PQZ9M2WHKKYHJP5YY","status":"monitoring","updated_at":"2026-07-23T02:39:25Z"},{"id":"01KY69PYDH4AP2M07EXPDB88E9","body":"We have detected a problem and are investigating the underlying issue.","created_at":"2026-07-23T01:33:47Z","display_at":"2026-07-23T01:33:47Z","incident_id":"01KY65H10PQZ9M2WHKKYHJP5YY","status":"investigating","updated_at":"2026-07-23T01:33:47Z"},{"id":"01KY65H10PR696HVKXVDW5HNS9","body":"We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.","created_at":"2026-07-23T00:20:39Z","display_at":"2026-07-23T00:20:39Z","incident_id":"01KY65H10PQZ9M2WHKKYHJP5YY","status":"investigating","updated_at":"2026-07-23T00:20:39Z"}]},{"id":"01KY4YNSF66CKT5A2X5XYZDCDY","name":"Video files appear frozen or low FPS after import","status":"resolved","created_at":"2026-07-22T13:01:40Z","updated_at":"2026-07-22T21:46:22Z","resolved_at":"2026-07-22T21:46:22Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KY5WPH6CSQEC7APKAY8C3ES1","body":"This issue is now resolved.","created_at":"2026-07-22T21:46:22Z","display_at":"2026-07-22T21:46:22Z","incident_id":"01KY4YNSF66CKT5A2X5XYZDCDY","status":"resolved","updated_at":"2026-07-22T21:46:22Z"},{"id":"01KY5TEPYGMNVSV614R45JPCW3","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-22T21:07:08Z","display_at":"2026-07-22T21:07:08Z","incident_id":"01KY4YNSF66CKT5A2X5XYZDCDY","status":"monitoring","updated_at":"2026-07-22T21:07:08Z"},{"id":"01KY5D3MZ19TMCBTS4T7RTWPEJ","body":"We have identified the underlying issue and are working to restore functionality.","created_at":"2026-07-22T17:13:54Z","display_at":"2026-07-22T17:13:54Z","incident_id":"01KY4YNSF66CKT5A2X5XYZDCDY","status":"identified","updated_at":"2026-07-22T17:13:54Z"},{"id":"01KY4YNSF6YST8FZ09NHK45G2A","body":"We have detected a problem and are investigating the underlying issue.\n\nAs a workaround, many users have found success by using Replace File([https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file](https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file \"https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file\")) to re-upload the file.","created_at":"2026-07-22T13:01:40Z","display_at":"2026-07-22T13:01:40Z","incident_id":"01KY4YNSF66CKT5A2X5XYZDCDY","status":"investigating","updated_at":"2026-07-22T13:01:40Z"}]},{"id":"01KY2RN3V30DHQXXT6WM9P5VNG","name":"Issues with Media Playback","status":"resolved","created_at":"2026-07-21T16:37:58Z","updated_at":"2026-07-22T12:04:41Z","resolved_at":"2026-07-21T22:04:00Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KY4VDE3CQF3CHW50WMM1AY1Q","body":"This issue is now resolved.","created_at":"2026-07-22T12:04:41Z","display_at":"2026-07-21T22:04:00Z","incident_id":"01KY2RN3V30DHQXXT6WM9P5VNG","status":"resolved","updated_at":"2026-07-22T12:05:05Z"},{"id":"01KY34S53M5XEDXWAV0WZTM5Z3","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-21T20:09:53Z","display_at":"2026-07-21T20:09:53Z","incident_id":"01KY2RN3V30DHQXXT6WM9P5VNG","status":"monitoring","updated_at":"2026-07-21T20:09:53Z"},{"id":"01KY2RN3V3EDD3AXRKWSNQVCDX","body":"The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating.","created_at":"2026-07-21T16:37:58Z","display_at":"2026-07-21T16:37:58Z","incident_id":"01KY2RN3V30DHQXXT6WM9P5VNG","status":"investigating","updated_at":"2026-07-21T16:37:58Z"}]},{"id":"01KY30VMZH08F3J03SY3C5GQ7M","name":"SquadCast recordings intermittently failing","status":"resolved","created_at":"2026-07-21T19:01:21Z","updated_at":"2026-07-21T19:40:53Z","resolved_at":"2026-07-21T19:40:52Z","impact":"major","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KY33418B1XEYY82M9WBETRXG","body":"This issue is now resolved.","created_at":"2026-07-21T19:40:52Z","display_at":"2026-07-21T19:40:52Z","incident_id":"01KY30VMZH08F3J03SY3C5GQ7M","status":"resolved","updated_at":"2026-07-21T19:40:52Z"},{"id":"01KY31MGDWPCFCZ8A9N6738A6H","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-21T19:14:55Z","display_at":"2026-07-21T19:14:55Z","incident_id":"01KY30VMZH08F3J03SY3C5GQ7M","status":"monitoring","updated_at":"2026-07-21T19:14:55Z"},{"id":"01KY30VMZHM08WTHYNV7TYPTTZ","body":"We have detected a problem and are investigating the underlying issue.","created_at":"2026-07-21T19:01:21Z","display_at":"2026-07-21T19:01:21Z","incident_id":"01KY30VMZH08F3J03SY3C5GQ7M","status":"investigating","updated_at":"2026-07-21T19:01:21Z"}]},{"id":"01KXG8HMS17M4T7B2BY1N4WHVD","name":"Playback Failures","status":"resolved","created_at":"2026-07-14T12:10:07Z","updated_at":"2026-07-14T13:14:51Z","resolved_at":"2026-07-14T13:14:51Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KXGC85ZSJ4FG16F9SGYQF2KX","body":"This issue is now resolved.","created_at":"2026-07-14T13:14:51Z","display_at":"2026-07-14T13:14:51Z","incident_id":"01KXG8HMS17M4T7B2BY1N4WHVD","status":"resolved","updated_at":"2026-07-14T13:14:51Z"},{"id":"01KXG8HMS1CFHGP5AR2XCSYZ51","body":"We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-14T12:10:07Z","display_at":"2026-07-14T10:15:00Z","incident_id":"01KXG8HMS17M4T7B2BY1N4WHVD","status":"monitoring","updated_at":"2026-07-14T12:10:57Z"}]},{"id":"01KX6K0EVJ4CNEVK8685Q38P8T","name":"Unplanned Underlord Outage","status":"resolved","created_at":"2026-07-10T18:00:34Z","updated_at":"2026-07-10T18:44:49Z","resolved_at":"2026-07-10T18:44:49Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KX6NHFGNQB9H76608YXR69J0","body":"This issue is now resolved.","created_at":"2026-07-10T18:44:49Z","display_at":"2026-07-10T18:44:49Z","incident_id":"01KX6K0EVJ4CNEVK8685Q38P8T","status":"resolved","updated_at":"2026-07-10T18:44:49Z"},{"id":"01KX6MQ4QTGH4W0DYY8JME8ZE9","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-10T18:30:26Z","display_at":"2026-07-10T18:30:26Z","incident_id":"01KX6K0EVJ4CNEVK8685Q38P8T","status":"monitoring","updated_at":"2026-07-10T18:30:26Z"},{"id":"01KX6K0EVJ1HNBSB9W5C4Y883W","body":"We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible.","created_at":"2026-07-10T18:00:34Z","display_at":"2026-07-10T18:00:34Z","incident_id":"01KX6K0EVJ4CNEVK8685Q38P8T","status":"investigating","updated_at":"2026-07-10T18:00:34Z"}]},{"id":"01KX1H2HDSMSSECRFWS67PXR6X","name":"Error when trying to initiate recording","status":"resolved","created_at":"2026-07-08T18:50:33Z","updated_at":"2026-07-08T19:39:42Z","resolved_at":"2026-07-08T19:39:42Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KX1KWHHAR38CTFXB3G3TRG7F","body":"This issue is now resolved.","created_at":"2026-07-08T19:39:42Z","display_at":"2026-07-08T19:39:42Z","incident_id":"01KX1H2HDSMSSECRFWS67PXR6X","status":"resolved","updated_at":"2026-07-08T19:39:42Z"},{"id":"01KX1J1XEDY6Z91D81S0DNM3YC","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-07-08T19:07:41Z","display_at":"2026-07-08T19:07:41Z","incident_id":"01KX1H2HDSMSSECRFWS67PXR6X","status":"monitoring","updated_at":"2026-07-08T19:07:41Z"},{"id":"01KX1H2HDS17836Q5RY029YRY4","body":"Some users are receiving a “Recorder video failed to initialize assets” error when initiating recordings with both the Editor and Screen recorders.","created_at":"2026-07-08T18:50:33Z","display_at":"2026-07-08T18:50:33Z","incident_id":"01KX1H2HDSMSSECRFWS67PXR6X","status":"investigating","updated_at":"2026-07-08T18:50:33Z"}]},{"id":"01KVE74HNVTEGKA1GN2XYCXDJN","name":"Projects reverting to earlier revisions after reopening","status":"resolved","created_at":"2026-06-18T20:35:37Z","updated_at":"2026-06-18T21:52:50Z","resolved_at":"2026-06-18T21:52:50Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KVEBHXTZZ0X9QBYGSPD7TEH6","body":"The underlying cause of this issue has been resolved.\nAffected projects will not automatically restore to the correct version, but it is possible to manually restore the edits using the following steps:\n\n• In the Version History, look for an entry highlighted in **yellow or red** (around the failed merge) with a \"Fix\" button\n\n• Click \"Fix\" and use the Compare Changes option to **open the ‘lost’ version in another tab**\n\n• Copy/paste the missing content back into the current version\n\nIf the highlighted entry does not contain the lost edits, work backward several versions to see if they appear, then follow the same steps to restore them","created_at":"2026-06-18T21:52:50Z","display_at":"2026-06-18T21:52:50Z","incident_id":"01KVE74HNVTEGKA1GN2XYCXDJN","status":"resolved","updated_at":"2026-06-18T21:58:16Z"},{"id":"01KVE74HNV20YP5R1HAAQZC6P7","body":"Some users are seeing a collaborator sync issue where opening a project causes it to revert to an earlier version.\n\nWe are currently investigating the underlying issue.","created_at":"2026-06-18T20:35:37Z","display_at":"2026-06-18T20:35:37Z","incident_id":"01KVE74HNVTEGKA1GN2XYCXDJN","status":"investigating","updated_at":"2026-06-18T20:35:37Z"}]},{"id":"01KVE6Q8KRB8TN6MDXX4RVWH05","name":"Unable to start join sessions","status":"resolved","created_at":"2026-06-18T20:28:22Z","updated_at":"2026-06-18T21:00:48Z","resolved_at":"2026-06-18T21:00:48Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KVE8JN223S9TTZD3HR3727DQ","body":"This issue is now resolved.","created_at":"2026-06-18T21:00:48Z","display_at":"2026-06-18T21:00:48Z","incident_id":"01KVE6Q8KRB8TN6MDXX4RVWH05","status":"resolved","updated_at":"2026-06-18T21:00:48Z"},{"id":"01KVE7MKWYA1J4VDHCWE9G6BR4","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-06-18T20:44:23Z","display_at":"2026-06-18T20:44:23Z","incident_id":"01KVE6Q8KRB8TN6MDXX4RVWH05","status":"monitoring","updated_at":"2026-06-18T20:44:23Z"},{"id":"01KVE6Q8KRWA2F3MVDDX3SK1FF","body":"We have detected a problem preventing hosts and guests from joining Rooms sessions, and we are currently investigating","created_at":"2026-06-18T20:28:22Z","display_at":"2026-06-18T20:28:22Z","incident_id":"01KVE6Q8KRB8TN6MDXX4RVWH05","status":"investigating","updated_at":"2026-06-18T20:28:22Z"}]},{"id":"01KV9B6QVYYJN8PYGHQ36JEG1J","name":"Rooms sessions unable to upload successfully ","status":"resolved","created_at":"2026-06-16T23:10:31Z","updated_at":"2026-06-16T23:43:23Z","resolved_at":"2026-06-16T23:43:23Z","impact":"critical","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KV9D2XS60HGZWZGD0RE0Y10X","body":"This issue is now resolved.","created_at":"2026-06-16T23:43:23Z","display_at":"2026-06-16T23:43:23Z","incident_id":"01KV9B6QVYYJN8PYGHQ36JEG1J","status":"resolved","updated_at":"2026-06-16T23:43:23Z"},{"id":"01KV9BS6A2Z4Z4DX5F7TQ2XPVM","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-06-16T23:20:35Z","display_at":"2026-06-16T23:20:35Z","incident_id":"01KV9B6QVYYJN8PYGHQ36JEG1J","status":"monitoring","updated_at":"2026-06-16T23:20:35Z"},{"id":"01KV9BG0XMRRJWFTBKDJNESQDV","body":"We have detected a problem with the upload of Rooms sessions and are investigating the underlying issue.","created_at":"2026-06-16T23:15:35Z","display_at":"2026-06-16T23:15:35Z","incident_id":"01KV9B6QVYYJN8PYGHQ36JEG1J","status":"investigating","updated_at":"2026-06-16T23:15:35Z"},{"id":"01KV9B6QVYXN0YJRAC190MQ633","body":"We have detected a problem preventing users from being able to start and maintain successful Rooms sessions. We are investigating the underlying issue.","created_at":"2026-06-16T23:10:31Z","display_at":"2026-06-16T23:10:31Z","incident_id":"01KV9B6QVYYJN8PYGHQ36JEG1J","status":"investigating","updated_at":"2026-06-16T23:10:31Z"}]},{"id":"01KTVS9R65X3SKDM32TG5HSQ2P","name":"Elevated Publishing Errors","status":"resolved","created_at":"2026-06-11T16:47:27Z","updated_at":"2026-06-11T17:40:28Z","resolved_at":"2026-06-11T17:40:28Z","impact":"major","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KTVWATC9MVYQGK50EY4TRPKN","body":"This issue is now resolved.","created_at":"2026-06-11T17:40:28Z","display_at":"2026-06-11T17:40:28Z","incident_id":"01KTVS9R65X3SKDM32TG5HSQ2P","status":"resolved","updated_at":"2026-06-11T17:40:28Z"},{"id":"01KTVSS9KX2WCBP0D1TDP4JWNR","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-06-11T16:55:57Z","display_at":"2026-06-11T16:55:57Z","incident_id":"01KTVS9R65X3SKDM32TG5HSQ2P","status":"monitoring","updated_at":"2026-06-11T16:55:57Z"},{"id":"01KTVS9R65DTCNHQ05F37F7EJQ","body":"We are investigating an issue where publishing fails. We are actively investigating and will update as soon as we have more information.","created_at":"2026-06-11T16:47:27Z","display_at":"2026-06-11T16:47:27Z","incident_id":"01KTVS9R65X3SKDM32TG5HSQ2P","status":"investigating","updated_at":"2026-06-11T16:47:27Z"}]},{"id":"01KTSKM5EK3AXCTTMSVWWM651X","name":"Projects failing to publish","status":"resolved","created_at":"2026-06-10T20:29:48Z","updated_at":"2026-06-10T20:44:21Z","resolved_at":"2026-06-10T20:44:21Z","impact":"minor","page_id":"01J44XGC51TZX0DD1ATNKZ4RFM","incident_updates":[{"id":"01KTSMES5C88T92P58T98S9C0B","body":"This issue is now resolved.","created_at":"2026-06-10T20:44:21Z","display_at":"2026-06-10T20:44:21Z","incident_id":"01KTSKM5EK3AXCTTMSVWWM651X","status":"resolved","updated_at":"2026-06-10T20:44:21Z"},{"id":"01KTSKXEM94QE8NNY12W1N80BQ","body":"Functionality is fully restored and we are monitoring to ensure the system continues to be operational.","created_at":"2026-06-10T20:34:53Z","display_at":"2026-06-10T20:34:53Z","incident_id":"01KTSKM5EK3AXCTTMSVWWM651X","status":"monitoring","updated_at":"2026-06-10T20:34:53Z"},{"id":"01KTSKM5EKRRMGM1E2VNB0HSP7","body":"We have detected a problem causing some publishes to fail and are investigating the underlying issue.","created_at":"2026-06-10T20:29:48Z","display_at":"2026-06-10T20:29:48Z","incident_id":"01KTSKM5EK3AXCTTMSVWWM651X","status":"investigating","updated_at":"2026-06-10T20:29:48Z"}]}]}